ORDERING & RETURNS INFORMATION

ORDERING

You may place your order online using your credit card with our secure shopping cart.

Alternatively, if you prefer to pay for your order using a check or money order, follow the procedure for choosing your selections as if you were placing a credit card order. The CHECK OUT page will automically compute shipping charges and sales tax, if applicable (see below). When you get to the CHECK OUT page, simply print it out and mail it to us along with payment. Payments made by personal check require seven business days for bank clearance before shipping. Payments made by money order ship immediately.

Or, if you wish, you may fax your printed copy of the completed CHECK OUT form or have it handy if you prefer to phone in your credit card order.

Most items are shipped the same day. We carry a large inventory, but if we do not happen to have an item in stock, we will not charge your credit card until we are able to ship the item to you.


CALIFORNIA RESIDENTS

We are required by state law to collect sales tax on all shipments made to addresses within California. The tax rate is 7.75% and must be included in your payment. The automated shpping cart will calculate the appropriate tax.

U.S. RESIDENTS

  • We do not collect sales tax on shipments made to addresses outside of the State of California.
CANADIAN RESIDENTS
  • We ship only recorded, or duplicated and lightweight products via air mail to Canada. Keyboards, stands, benches or other heavy items cannot be shipped at this time. All payments must be clearly stated "Payable in U.S. Funds". You will be responsible for any applicable duty, taxes or customs charges.

 COUNTRIES OUTSIDE THE USA AND CANADA

  • Only orders for recorded products (cassettes, videos and compact discs) can be accepted at this time for destinations outside the USA and Canada. Payment must be made in U.S. dollars by money order or credit card. Our airmail shipping charges are two times the standard charges for USA shipments, and must be included with your order. Our recorded products are only available in English language versions. You will be responsible for any customs charges and/or applicable duty or taxes.


    RETURNS POLICIES

    Keyboards Today/Talking Owner's Manuals values your business and your additional purchases. A large proportion of our customers order from us more than once. Our goal is to provide you with information to select from our quality offerings to match your needs, applications and skill level. Please call us with any questions before you order. Our normal hours are 8AM-5PM in California, Monday through Friday. We pledge to do our best to help you choose correct products so that you will buy from us again. To return an item:
    1. Call us first for a return authorization.
    2. Products may be returned within 30 days of receipt of merchandise. Shipping must be prepaid.
    3. We do not refund shipping and handling charges unless you received incorrect merchandise.
    4. Products must be returned in new condition with original packing materials and all included printed matter.
    5. Opened merchandise not in original, new condition are subject to a restocking charge of 15% or more of the catalog or sale price.
    6. Exchanges (except musical software) for other catalog items returned in proper condition will not be subject to restocking charges.
    7. Recorded items such as videos, CDs, software or cassettes are guaranteed to be free of defects and will remain playable for 180 days. We will exchange for the same item if yours breaks.
    8. Merchandise returned without prior phone authorization shipped to us will be refused.
    9. Standard manufacturer's warranties and conditions apply to all new products purchased from Keyboards Today/Talking Owner's Manuals™.
    10. Special ordered items are not available for refund or exchange.
    11. Checks returned for any reason will be subject to a $15.00 charge.
    12. Musical computer software, when opened, is not returnable - as standard in the industry. If defective, only exchanges for the same item are allowable. NO EXCEPTIONS

    THANK YOU FOR YOUR COOPERATION


 

Keyboards Today/Talking Owner's Manuals
Mailing address: 1159 Aviemore Terrace, Costa Mesa, CA 92627-4026
Phone Pacific Time (California) 8am to 5pm
USA Toll-Free (800) 492-9999 Phone Outside USA (949) 548-6784
e-mail info@keyboardstoday.com


   © 1988-2014, Talking Owner's Manuals. All rights reserved

wh